Exmoor Adventures organise all the services offered in our literature and promotional matter.

These terms and conditions describe the commitment between Exmoor Adventures and yourself concerning your booking. These terms and conditions form the basis of the contract between you and Exmoor Adventures.

Payment details

Except for group bookings, (see below) full payment for your activity is usually required at the time of booking. We process your payment only once availability of your activity is confirmed. Payments can be made by BACS or card..

Group bookings

When the total cost of the booking exceeds £200, 25% of the amount is payable at the time of booking. The final balance is due 1 month before the activity date. If the balance is not received in accordance with the above, we reserve the right to treat the booking as cancelled and retain the deposit paid. Where such group bookings are made within 6 weeks of the activity date, the full amount should be paid at the time of booking. The group can change their numbers up to one week prior to the activity. If the group numbers change during the week before the activity commences, the group will be charged for the total numbers stated on the booking form.

Exmoor Adventures accepts group bookings on the understanding that the person making the booking is authorised to do so and accepts these booking terms and conditions on behalf of all the members of the group.

Under 18’s (school, scout, youth groups)

When booking an activity for a group of under 18’s it is the organisers responsibility to seek parental/guardian consent for the children to take part in the activity/ies. If you haven’t got your own ‘parental consent form’, we can provide you with one. By agreeing to these terms and conditions, you are confirming that parental/guardian consent has been granted.

Availability

All activities are offered subject to availability.

Ideally you should make bookings at least 4 weeks in advance and longer in advance for peak (summer) season. Bookings should not be considered confirmed until you receive confirmation in writing or e-mail from us.

Minimum numbers

Some of our activities need a minimum number of clients to attend and these are identified in the activity details, together with an appropriate deadline. Exmoor Adventures reserves the right to cancel the activity and will give a full refund or transfer to the next available course/activity.

Age and health restrictions

For safety reasons, some activities may have certain other age and health restrictions.  Details will be given with each activity enquiry. When booking, we ask that you declare any medical conditions relating to the people covered by your booking. We cannot accept any responsibility for any condition not disclosed.

Arrival time

If you have problems on the day, e.g. running late, illness etc… please call the Exmoor Adventures number provided. We reserve the right to cancel the activity if we think that you are significantly late (one hour or more being significant for most activities) and no refund may be offered.

Weather

Most activities take place regardless of weather conditions. In the unlikely event we think the weather or other relevant conditions are totally unsuitable for the activity you wish to take part in, we shall make every effort to suggest an alternative activity, alternative dates for the cancelled activity or issue a credit voucher for the amount you paid for your cancelled activity. Credit vouchers can be redeemed at any time within one year from issue and for any activity.

As a rule, we normally run activities if there is a Yellow weather warning and will cancel an activity if there is an Amber or Red weather warning forecast on the BBC.

Complaints

We pride ourselves for delivering top quality activities with a fantastic reputation. However, should you have any complaints about activities, these must be notified to Exmoor Adventures staff on the day so that attempts can be made to resolve any problems there and then. Any other complaints should be forwarded to the Exmoor Adventures office in writing.

Cancellations and alterations

We reserve the right to reschedule the timings or location of any activity or to make minor changes and we will contact you with full details of any such alterations. In the event that we have to cancel your activity, due to insufficient numbers or any other factors beyond our/your control (weather/sea conditions excluded), you are welcome to choose an alternative activity of the same value (or make up the difference) or we will refund all monies. We will make every effort to arrange any changes you request after your booking has been confirmed. Any changes are subject to availability and an administration charge of £10 per person will be charged. We cannot accept the cancellation of a booking by you unless we receive written notice from the person who made the original booking and who signed or e-mailed the booking form. If the numbers of participants or activities change within 7 days of the activity commencement date stated on the booking form, then the client will be responsible for full payment.

Our responsibilities

We cannot accept responsibility unless you or any member of your party suffer as a result of any proven failure to perform, or improper performance of, any part of our contract with you by any of our employees, agents or sub-contractors (providing they were carrying out work authorised by us). We cannot accept any responsibility where an injury, damage or loss resulted from; any act or omission of the person or persons affected, any act or omission of a third party not connected with your activity and which were not foreseen or unavoidable, an event which neither Exmoor Adventures nor the activity provider could have foreseen or avoided even with all due care. All activities carry a certain element of risk and we work hard to ensure that our activities are as safe as possible. The client however, does accept that there are inherent risks when partaking in adventurous activities.

Your responsibilities

Exmoor Adventures takes safety very seriously and has very high standards of both quality and safety. However, outdoor activities by their very nature do contain some element of risk and it is a condition of booking that our clients understand this. For all our outdoor activities, we recommend that clients take out their own personal accident insurance cover.

In the interests of safety:

  • You undertake to follow the advice of your instructor
  • Follow the country code
  • Act sensibly and prudently at all times.

Instructors reserve the right not to complete the activity with clients who may be deemed to be under the influence of alcohol or drugs or otherwise unfit to partake in the activity.

When you book with us, you accept responsibility for your own property and any equipment issued as part of a lesson or for hiring. You accept responsibility for any damage or loss caused by you or any member of your party and indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. The full cost of the course is to be paid for by the client to Exmoor Adventures, 4 weeks prior to the course date. For the purposes of the training Exmoor Adventures has entered into a contract with you (the client) and you (the client) is solely responsible for the full payment of the course/activity.

Injuries

You (the client) must report any injury immediately to a member of the Exmoor Adventures staff. Details of your injury will be annotated in our accident book. 

Failure to notify us of injuries sustained whilst on activity will affect our ability to record health and safety incidents properly.

Disclaimer notice

All our activities are physical and demanding sports, which obviously have inherit hazards associated with them.

Whilst Exmoor Adventures takes all necessary precautions to try and ensure the safety of all participants, unfortunately accidents can occur in consequence. Each participant should familiarise themselves with the hazards and try to minimise these as much as possible by complying with Exmoor Adventures’ risk management guidelines.

The management accepts no responsibility whatsoever for any loss or injury resulting from any persons’ involvement in activities. Furthermore, it is understood and agreed that individuals participate at their own risk.

Exmoor Adventures holds Public Liability insurance for £5,000,000 with Activities Industry Mutual (AIM). 

We do not cover our customers with Personal Injury Insurance, and you are advised to hold this.